Our Company

Warranty

Five (5) Years Limited System Warranty Subject to the exclusions contained below,

OnaSolar S.A.E. (“OnaSolar”) warrants to their clients (the “owners or developers”) that their system include the modules, inverters, transformers, etc shall be free from defects in materials that have an effect on their functionality under normal application, installation, use and service conditions as specified in OnaSolar’s standard contract documentations. OnaSolar guarantees that the system will maintain the mechanical integrity and stability in accordance with approved operation methods described in our contracts.

Any damages caused by abrasion, improper site’s labors or animals are exempt from this warranty. Claims under the warranty can only be accepted if the owner/developer can provide proof that the malfunctioning or nonconformity of  the system results exclusively from defects in materials and/or workmanship under normal application, use and service conditions specified in OnaSolar’s standard contract documentations. If the system doesn’t conform to this warranty, OnaSolar will use their received warranty from their system’s component manufactures and they will, at its option, either repair or replace the product, or provide an appropriate residual market value of the product(s) as compensation.
 

ONASOLAR S.A.E
Customer Service Department
13 ElSaudia Buildings St, Behind CityStars Mall,
Nasrcity, Cairo.
Tel: +20224198043
Fax: +20224198043
 E-mail: service.eg@onasolar.com

Building No. 3, floor 4, Block 1258/H, Heliopolis.
(+2) 19621 - (+2) 01011735733 - (+2) 01004027266
info@onasolar.com

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